Privacy Policy

NokNok Privacy Policy

Effective Date: March 19, 2026 Last Updated: March 19, 2026

Table of Contents

  1. Introduction
  2. About NokNok
  3. Information We Collect
  4. How We Use Your Information
  5. Token Wallet and Payment Processing
  6. Sharing of Information
  7. Data Storage and Security
  8. Data Retention
  9. User Rights
  10. Children's Privacy
  11. Content Moderation and Safety
  12. Analytics and Performance Monitoring
  13. Cookies and Similar Technologies
  14. Third-Party Services
  15. International Data Transfers
  16. Account Security
  17. Updates to This Policy
  18. Contact Information
  19. Acknowledgment

1. Introduction

Welcome to NokNok. Your privacy is important to us, and we are committed to protecting the personal information of everyone who uses our platform. This Privacy Policy explains how NokNok collects, uses, stores, shares, and protects information obtained through our mobile applications, websites, and related services.

NokNok is a video-first property discovery platform designed to help users discover residential and commercial spaces through short property videos, photos, and listing information. The platform enables property seekers to browse listings and unlock additional details using tokens, while also allowing property agents, landlords, and managers to upload and manage listings.

This Privacy Policy applies to all users of the NokNok platform, including:

  • Property seekers (tenants or buyers)
  • Property agents, landlords, and property managers
  • Visitors browsing the platform in guest mode
  • Individuals who interact with NokNok services

By accessing or using the NokNok application or services, you agree to the collection and use of information in accordance with this Privacy Policy.

If you do not agree with this policy, you should discontinue use of the NokNok platform.

2. About NokNok

NokNok is designed to modernize property discovery by combining:

  • Short video walkthroughs
  • Image galleries
  • Property filters and search tools
  • Map-based property viewing
  • Secure token-based listing unlocking
  • Mobile wallet payments
  • Property upload tools for agents

The platform allows users to preview listings and unlock deeper information such as property locations and contact details.

Because NokNok handles certain user data and transactions, protecting privacy and maintaining transparency about how information is handled is a core responsibility.

3. Information We Collect

We collect different types of information depending on how you interact with NokNok. This includes information you provide directly, information collected automatically, and information obtained from third-party services.

3.1 Information You Provide

When you create an account, upload listings, or interact with the platform, you may provide information such as:

Account Information

  • Name
  • Email address
  • Login credentials
  • Authentication provider information (for example if you sign in with a third-party account)

Profile Information

Agents or property owners may optionally provide:

  • Profile photo
  • Business name
  • Contact phone number
  • Property agency details

Property Listing Information

Agents and property managers who upload listings may provide:

  • Property title
  • Description
  • Property type
  • Pricing details
  • Amenities
  • Location information
  • Photos
  • Videos
  • Availability status

Payment Information

When purchasing tokens or topping up your wallet, certain payment information may be processed such as:

  • Phone number used for mobile payment
  • Transaction reference ID
  • Payment confirmation details

NokNok does not store sensitive financial credentials such as PINs.

3.2 Automatically Collected Information

When you use the NokNok platform, certain technical data may be automatically collected to improve performance, security, and functionality.

This may include:

  • Device type
  • Operating system version
  • App version
  • Device identifiers
  • IP address
  • Language settings
  • App usage patterns
  • Session timestamps
  • Network information

We use this information to:

  • Maintain service reliability
  • Detect fraud or misuse
  • Improve platform performance
  • Understand how features are used

3.3 Location Information

NokNok may collect location information in order to provide map-based property viewing and directions.

Location information may be collected:

  • When you allow location permissions in the app
  • When you view property listings on the map
  • When calculating directions to properties

Location information may be approximate or precise depending on your device settings.

Users can disable location permissions through device settings if they prefer not to share location data.

3.4 Usage Data

We may collect data about how users interact with NokNok features, including:

  • Videos viewed
  • Listings unlocked
  • Searches performed
  • Filters used
  • Time spent viewing listings
  • Favorite properties saved
  • Listings shared

This information helps improve:

  • Recommendation systems
  • Search results
  • Feature development

3.5 Media Content

Property agents and users may upload media including:

  • Photos
  • Videos
  • Listing images
  • Listing videos

Users are responsible for ensuring that uploaded content:

  • Does not violate laws
  • Does not infringe intellectual property rights
  • Does not contain harmful or illegal material

NokNok may analyze uploaded media for moderation, safety, and content quality purposes.

4. How We Use Your Information

The information we collect is used to operate, maintain, and improve the NokNok platform.

4.1 Providing Core Services

Your information allows us to:

  • Create and manage accounts
  • Display property listings
  • Enable video discovery features
  • Process listing unlocks
  • Process token transactions
  • Enable property uploads for agents

Without certain information, some features may not function properly.

4.2 Personalizing the Experience

We use collected data to personalize the platform experience, including:

  • Suggesting relevant listings
  • Improving property discovery
  • Optimizing search results
  • Recommending properties based on browsing patterns

4.3 Communication

We may use contact information to communicate with users regarding:

  • Account notifications
  • Property updates
  • Security alerts
  • Transaction confirmations
  • Support inquiries

Users may also receive service-related communications necessary to operate their accounts.

4.4 Platform Improvements

Usage data helps us:

  • Identify bugs
  • Improve performance
  • Enhance features
  • Optimize the user experience

Data may also be used to analyze trends and product improvements.

4.5 Safety and Moderation

We may review content and activity to ensure compliance with platform rules.

This includes:

  • Detecting fraud
  • Preventing spam
  • Identifying abusive content
  • Enforcing community guidelines

Listings that violate policies may be removed.

5. Token Wallet and Payment Processing

NokNok includes a token-based unlocking system where users purchase tokens to unlock listing details.

Payments may be processed through supported payment providers.

When payments occur:

  • Transaction confirmation may be stored
  • Wallet balances may be updated
  • Unlock records may be recorded

Payment providers may process information according to their own privacy policies.

NokNok does not store mobile payment PINs or banking credentials.

6. Sharing of Information

NokNok does not sell personal data.

However, information may be shared in certain circumstances.

6.1 With Service Providers

We may share limited information with trusted service providers who help operate the platform.

Examples include:

  • Cloud infrastructure providers
  • Payment processors
  • Analytics providers
  • Customer support systems

These providers are required to protect user information.

6.2 With Property Agents

When users unlock listings, certain information may be visible to listing owners or agents, such as:

  • Interaction with their listing
  • Unlock events

This helps agents understand listing engagement.

6.3 Legal Compliance

Information may be disclosed if required by law or legal process.

Examples include:

  • Court orders
  • Legal investigations
  • Law enforcement requests

We only disclose information when legally necessary.

6.4 Business Transfers

If NokNok undergoes a merger, acquisition, or restructuring, user information may be transferred as part of the business transition.

Users will be notified if ownership changes affect privacy practices.

7. Data Storage and Security

We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Security practices may include:

  • Encrypted data transmission
  • Secure servers
  • Access control systems
  • Monitoring for suspicious activity

Despite these measures, no system can guarantee absolute security.

Users should also take precautions such as:

  • Protecting account credentials
  • Logging out from shared devices
  • Avoiding suspicious links

8. Data Retention

We retain information only for as long as necessary to fulfill the purposes outlined in this policy.

Data may be retained to:

  • Maintain accounts
  • Process transactions
  • Comply with legal obligations
  • Resolve disputes
  • Enforce policies

When information is no longer required, it may be deleted or anonymized.

9. User Rights

Depending on applicable laws, users may have certain rights regarding their personal information.

These rights may include:

Access

Users may request access to personal information stored by NokNok.

Correction

Users may request correction of inaccurate or incomplete information.

Deletion

Users may request deletion of personal data where applicable.

Account Closure

Users may choose to deactivate or delete their NokNok account.

Certain data may still be retained for legal or security purposes.

10. Children's Privacy

NokNok is intended for use by individuals who are at least 18 years old.

We do not knowingly collect personal information from minors.

If we become aware that a minor has provided personal data without parental consent, we may remove such information from our systems.

Parents or guardians who believe a child has used NokNok may contact us for assistance.

11. Content Moderation and Safety

To maintain a safe environment, NokNok may review uploaded listings and media.

Listings may be removed if they contain:

  • Illegal content
  • Misleading property information
  • Offensive or harmful material
  • Copyrighted material without permission

Users may also report listings through in-app reporting tools.

Repeated violations may lead to account restrictions.

12. Analytics and Performance Monitoring

We may collect anonymized analytics data to understand how users interact with the platform.

Analytics may help us understand:

  • Feature usage
  • Video engagement
  • Search effectiveness
  • Performance metrics

This information helps improve the product over time.

13. Cookies and Similar Technologies

When NokNok services are accessed through a web interface, cookies or similar technologies may be used.

Cookies help:

  • Remember user preferences
  • Improve site performance
  • Analyze user interactions

Users can control cookie settings through their browsers.

14. Third-Party Services

Some features of NokNok may rely on third-party services.

These services may include:

  • Authentication providers
  • Mapping services
  • Payment services
  • Analytics tools

Each third-party service operates under its own privacy policy.

NokNok is not responsible for the privacy practices of external services.

15. International Data Transfers

User information may be processed on servers located in different countries depending on infrastructure providers.

By using NokNok, users acknowledge that their data may be transferred and processed across international borders where data protection laws may differ.

We strive to ensure appropriate safeguards are in place.

16. Account Security

Users are responsible for maintaining the confidentiality of their account credentials.

Users should:

  • Use strong passwords
  • Avoid sharing login details
  • Notify NokNok of suspicious activity

NokNok is not responsible for unauthorized account access resulting from user negligence.

17. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in services, legal requirements, or operational practices.

When updates occur:

  • The "Last Updated" date will change
  • Major updates may be communicated through the app or website

Continued use of NokNok after updates indicates acceptance of the revised policy.

18. Contact Information

If you have questions about this Privacy Policy or how your information is handled, you may contact us using the details below.

Support inquiries may also be submitted through the NokNok application.

19. Acknowledgment

By accessing or using the NokNok platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

This policy is intended to promote transparency and responsible handling of personal information while enabling NokNok to provide its property discovery services.

We remain committed to improving privacy protections and maintaining user trust as the platform evolves.