How quickly will I receive a response?
We typically respond to all inquiries within 24 hours during business days. For urgent technical support, please call our hotline for immediate assistance.
Do you offer phone support?
Yes, we offer phone support during business hours. Premium customers have access to 24/7 phone support. You can also schedule a call back at your convenience.
Can I schedule a demo?
Absolutely! Use the contact form to request a demo, and our team will reach out to schedule a personalized walkthrough of our platform.
What information should I include in my message?
Please include as much detail as possible about your inquiry, including your account type (if applicable), specific questions, and any error messages you're experiencing.
Do you have international support?
Yes, we support customers globally. Our team speaks multiple languages and can assist with international banking requirements and regulations.
How can I provide feedback?
We love hearing from our customers! Use the contact form with subject "Feedback" or email us directly at feedback@shulox.io. Your input helps us improve our services.